Privacy Policy

At e5 Wellbeing Hub (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit or make a purchase from www.e5wellbeinghub.com (“Site”).

By accessing or using our Site, you consent to the practices described in this Privacy Policy.

1. Collection of Personal Data

We collect personal data that you voluntarily provide to us when you:

  • Register an account

  • Make a purchase

  • Subscribe to our newsletter

  • Contact us via email or contact forms

Types of data we may collect include:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party payment providers)

  • IP address and device/browser information

2. Use of Personal Data

We may use your data for the following purposes:

  • To process and fulfill your orders

  • To communicate with you about your order status or inquiries

  • To send promotional emails (with your consent)

  • To improve our Site functionality and user experience

  • To comply with legal obligations

3. Disclosure of Personal Data

We do not sell or rent your personal data. We may disclose your data to:

  • Service providers (e.g., payment gateways, logistics partners) to perform services on our behalf

  • Regulatory authorities or law enforcement when required by applicable laws in Hong Kong

  • Professional advisers (e.g., lawyers, auditors) in connection with legal compliance

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, or reporting obligations.

5. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee 100% security.

6. Your Rights Under Hong Kong Law

Under the Personal Data (Privacy) Ordinance, you have the right to:

  • Access your personal data held by us

  • Correct any inaccuracies in your data

  • Withdraw your consent for certain uses of your data

  • Request the deletion of your data, where applicable

To exercise any of the above rights, please contact us (see Section 9).

7. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

  • Enhance your browsing experience

  • Analyze website traffic and usage

  • Store items in your shopping cart

You can modify your browser settings to reject cookies, but this may affect certain functionalities of the Site.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices of such third-party websites. Please review their privacy policies before submitting any personal data.

9. Contact Us

If you have any questions about this Privacy Policy or wish to make a data access or correction request, please contact:

Email: cs@e5wellbeinghub.com
Address: 27/F, Easy Tower, 609 Tai Nan West Street, Cheung Sha Wan, Kowloon, Hong Kong

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be posted on this page with the updated effective date.